Return Policy for Fine Art Boutique

At Fine Art Boutique, we strive to ensure that you are completely satisfied with your purchase. Our return policy is designed to offer a fair and reasonable process for returns in compliance with e-commerce laws.

1. Eligibility for Returns

Due to the unique nature of fine art pieces, returns are accepted only under specific circumstances:

• Artwork is damaged upon delivery.

• Artwork received is different from the item ordered.

• Issues with the artwork’s authenticity or description discrepancies.

To be eligible for a return, customers must notify Fine Art Boutique within 14 days of receiving the item, providing photos and a detailed description of the issue. Any return requests after this period will not be accepted.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at [support email] within 14 days of delivery to request a return authorization.

2. Attach photos showing any damage or issues with the artwork.

3. Upon approval, we will provide detailed instructions for securely returning the item.

Please note:

• The artwork must be returned in its original condition and packaging.

• The item must include all original documentation and certificates of authenticity (if applicable).

3. Refunds

Once the artwork is received and inspected, we will process the refund. Refunds will be made to the original payment method within 10 business days of receiving the return.

• Full Refunds: Issued for items that are damaged in transit, sent in error, or significantly differ from the description.

• Partial Refunds: May apply in cases where the artwork is returned but not in its original condition or shows signs of use.

4. Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect or damaged item), Fine Art Boutique will cover the return shipping costs.

• For returns initiated for other eligible reasons, the customer is responsible for the return shipping costs.

5. Non-Returnable Items

The following items are not eligible for returns:

• Custom or commissioned artwork

• Digital art downloads

• Sale items marked as “final sale”

6. Exchanges

Exchanges are only possible in cases where the wrong item was sent. For any other issues, a return and refund process will apply.

7. Legal Rights

This return policy does not affect your statutory rights under applicable consumer protection laws.

Contact Us

If you have questions regarding our return policy, please contact us at info@fineartboutique.co.uk